Terms of Service

Introduction

These Terms of Service (the “Terms”) govern your access to and use of the services provided by Indalo Digital Ltd (“Indalo Digital”, “we”, “us”, or “our”). We are a UK-based consultancy that specialises in supporting removals and storage companies with technology modernisation, business planning, and operational efficiency. By engaging us or using our website, you agree to these Terms.

Services We Provide

We offer consultancy and implementation services tailored to the removals industry, including but not limited to:

• Technology Modernisation: Technology review & strategy, website design/build/SEO, and AI training.
• Business Planning: Marketing analysis, growth strategy, and owner exit strategy & succession planning.
• Operational Efficiency: Operational analysis, process optimisation, and export & customs support.

Specific deliverables, timelines, and fees will be outlined in a proposal or Statement of Work (“SOW”) for each engagement.

Proposals, SOWs, and Changes

• Any estimates in an initial proposal are indicative until confirmed in a signed SOW.
• Scope changes must be agreed in writing and may affect fees and timelines.
• We may recommend third‑party tools or services; those are contracted directly between you and the vendor.

Fees and Payment

• Fees are as set out in the SOW and are exclusive of VAT unless stated otherwise.
• Invoices are payable within 14 days of the invoice date unless the SOW specifies different terms.
• We may charge interest on overdue amounts at the statutory rate applicable in England & Wales and recover reasonable costs of collection.
• Work may be paused for non‑payment after prior written notice.

Cancellations and Rescheduling

• You may cancel or reschedule with reasonable written notice; charges may apply for work already done.
• Pre‑booked on‑site days cancelled with less than 5 working days’ notice may be chargeable in full.

Client Responsibilities

• Provide timely access to information, systems, and personnel necessary to deliver the services.
• Ensure all information supplied is accurate and complete to the best of your knowledge.
• Obtain and maintain all required licences, permissions, and consents for your business operations.

Third‑Party Services and Integrations

We may recommend or integrate third‑party services (e.g., analytics, hosting, marketing, or logistics tools). You are responsible for reviewing and accepting the third‑party provider’s terms. We are not responsible for third‑party performance, availability, pricing, or security.

Intellectual Property

• Unless otherwise stated in the SOW, all pre‑existing IP owned by either party remains that party’s property.
• Upon full payment, you receive a non‑exclusive, worldwide licence to use deliverables produced specifically for you, for your internal business purposes.
• We may use generic know‑how, templates, and non‑confidential learnings in future work provided we do not disclose your confidential information.

Confidentiality

Each party agrees to keep confidential any non‑public information received from the other and to use it only for the purpose of delivering or receiving the services, except where disclosure is required by law.

Data Protection

We process personal data in accordance with applicable UK data protection laws. For details on how we collect, use, and safeguard personal data, please see our Privacy Policy.

Warranties and Disclaimers

• We will provide services with reasonable skill and care consistent with industry standards for consultancy services.
• You acknowledge that outcomes such as increased leads, revenue, or reduced costs depend on many factors outside our control; we do not guarantee specific results.
• Except as expressly stated, the services are provided “as is” without warranties of any kind, whether express or implied.

Limitation of Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot be limited under law. Subject to the foregoing, we are not liable for any loss of profits, revenue, data, goodwill, or any indirect or consequential loss. Our total aggregate liability in connection with any engagement shall not exceed the total fees paid by you for the services giving rise to the claim in the 12 months preceding the event.

Indemnity

You agree to indemnify and hold us harmless from claims by third parties arising from your misuse of the services, breach of these Terms, or violation of applicable laws, except to the extent caused by our negligence or wilful misconduct.

Term and Termination

• Either party may terminate an SOW for material breach not remedied within 14 days of written notice.
• Either party may terminate for convenience on written notice if permitted by the SOW; charges apply for work performed to date.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms, please contact us: